Contact
CONTACT CHANNELS AND SERVICE HOURS
Trade enquiries are handled by the desk; business settlement and continuity arrangements begin with a requirement assessment; existing clients use the client support channel. Enquiries are routed to the relevant team by purpose. Website live chat responds during business hours.
Trade enquiries
Trading desk
- Onboarded clients: submit quotation requests through the client portal at any time
- Desk response: Sydney and Hong Kong business days, 09:00–18:00 local time
- info@digitalreserve.net · +61 2 9072 9107
Business settlement
Settlement assessment
- New corporate clients, settlement continuity arrangements, stablecoin settlement
- Complete the form below; a relationship manager will respond within one business day
- info@digitalreserve.net
Existing clients
Client support
- Account, portal, statement and app matters
- Business days 09:00–18:00 Sydney time
- itsupport@digitalreserve.net · website live chat
OTC conversion quotation
Before your first transaction
How to confirm you are dealing with Digital Reserve
- Official contact is limited to email addresses on the digitalreserve.net domain, the telephone numbers published on this site and the client portal; the company does not send payment details through instant messaging
- Receiving bank accounts and wallet addresses are provided in writing by your relationship manager through the client portal or your registered email and confirmed by a desk call-back; any change is verified through two channels
- The first transaction is typically a low-value test used to verify accounts, addresses and records
- In case of delay or irregularity: contact your relationship manager first; if no response, escalate to info@digitalreserve.net or call +61 2 9072 9107, and keep the incident record
Frequently asked
Frequently asked questions
Who can open an account?
Digital Reserve provides services to individuals, businesses and institutions that meet the applicable wholesale investor criteria under the Australian Corporations Act 2001 and does not provide services to retail clients. Client eligibility is verified; the services available depend on the applicable jurisdiction, the scope of relevant authorisations, customer due diligence and the service agreement. One common route for individuals is a qualified accountant's certificate; businesses are assessed separately. Clients who are unsure may select 'assistance with assessment' when enquiring.
What is the minimum transaction size?
OTC conversion serves businesses, institutions and high-net-worth clients; current thresholds are available from the desk.
What registrations does Digital Reserve hold?
Digital Reserve Pty Ltd is registered with AUSTRAC in Australia as a Remittance Service Provider (RSP) and a Virtual Asset Service Provider (VASP) and discharges its AML/CTF obligations. The company holds no Hong Kong licence and carries on no activity in Hong Kong that requires one.
Which fiat currencies are supported?
AUD, USD, HKD and other major currencies, through the company's banking channels, to and from accounts in the client's own name.
How long does onboarding take?
Typically 2 to 5 business days following due diligence through Sumsub, with relationship manager support throughout.
Which digital assets are supported?
BTC, ETH and major stablecoins including USDT / USDC; other assets per the desk's current list.
How are fees charged?
OTC quotations are all-inclusive, with no undisclosed fees; fees for other services are set out in writing in the proposal before signing.
Can a business receive stablecoins?
Yes. USDT / USDC receipt, conversion to fiat and fiat delivery in the corporate name; see Stablecoin settlement.
Can assets be withdrawn to a client's own wallet?
Yes, to pre-approved whitelisted addresses. Where storage is required it is provided under the Client Service Agreement through third-party custody services and wallet technology; the company is not a custodian for the purposes of the Corporations Act.
Offices
Sydney · Hong Kong
Head office · Australia
Sydney31 Market St, Sydney NSW 2000, Australia info@digitalreserve.net +61 2 9072 9107 Execution, compliance and customer due diligence
Client service
Hong KongCentral Plaza 18 Harbour Road, Wan Chai, Hong Kong Client relationships and service